FAQ

How long does it take to process my order?
Orders are typically processed within 1-3 business days after payment is confirmed. (Please note: personalized items may require 2-5 business days for production).

How long does shipping take?
Standard estimated delivery time is 7-12 business days after dispatch, depending on your location in the US.

Where do you ship from?
Orders may be fulfilled from our own or partner facilities depending on inventory availability and the delivery destination.

How do I track my order?
Once your order has shipped, you will receive a shipping confirmation email with tracking information.

What is your return policy?
Eligible products may be returned within 30 calendar days after delivery. Please refer to our Return & Refund Policy for full details.

How do I contact customer service?
You can email us at service@sunnyprovisions.com or call +86 16178403625 (PDT 9AM-6PM).