Shipping Policy

1. Processing Time: Orders are typically processed within 1-3 business days after payment is confirmed. (Personalized skincare sets may require 2-5 business days for production before shipment).
2. Estimated Delivery Time: Estimated delivery time is 7-12 business days after dispatch. Please note that delivery times may vary depending on your location and carrier delays.
3. Shipping Fees: We offer Free Standard Shipping on all orders over $69. For orders under $69, shipping costs are calculated at checkout based on your destination.
4. Shipping Origin & Fulfillment: Orders may be fulfilled from our own or partner facilities depending on inventory availability and the delivery destination.
5. Tracking: Once your order has shipped, you will receive a shipping confirmation email with tracking information. Please allow 24-48 hours for tracking to update.
6. Delay / Lost Package: If your tracking information has not been updated for an extended period (more than 7 business days) or your package appears to be lost, please contact service@sunnyprovisions.com with your order number. We will investigate with the carrier and provide a resolution (replacement or refund) as appropriate.