Return & Refund Policy

1. Return Window: Eligible products may be returned within 30 calendar days after delivery.
2. Return Eligibility: To qualify for a return, the item must be unused, unopened, and in its original condition with its original packaging due to the hygienic nature of skincare products. (Personalized/customized or clearance products are final sale and cannot be returned unless defective).
3. How to Request a Return: To request a return, contact service@sunnyprovisions.com and provide your order number, the item you wish to return, the reason for the return, and photos/videos where relevant.
4. Return Address: Please do not send returns to our business registration address. Once your return request is approved, our customer support team will provide the appropriate return warehouse address and return instructions.
5. Return Shipping Cost:

• Preference-based returns (e.g., changed mind, ordered wrong item): Customers are responsible for return shipping costs.

• Damaged / Defective / Incorrect item: If the item arrives damaged, defective, incorrect, or materially different from the product description, we will provide an appropriate replacement, refund, or return solution at no additional cost to the customer.
  6. Refund Timing: Approved refunds are issued to the original payment method within 5-10 business days after the returned item has been received and inspected.